A person is juggling between a happy and a sad face, symbolizing the challenge of understanding and managing customer satisfaction.

Gather valuable feedback and insights

Customer feedback is the lifeblood of your business that will tell you how to delight your customers to increase conversion rates and repeat purchase loyalty. Without it, you won’t know what makes them happy, or if they are even happy in the first place!

Before: No feedback, no direction

Lacking customer feedback will leave you in the dark, with no guidance on what direction you should take your business.

A person appears confused, surrounded by a happy face, a sad face, and a large question mark, representing uncertainty customer feedback.

After: Know your customers

Nothing is more motivating than hearing what your customers love about your product. Double down on that, increase customer loyalty, and encourage your customers to share their experience with others.

Two customer profiles, Jane (happy) and Jack (unhappy), show differences in satisfaction levels, highlighting personalized experiences or feedback analysis.

Easy setup, fast results

Using our NPS and customer satisfaction templates, you can get setup in less than 5min, no code required! Our surveys are designed to convert, boasting industry leading response rates. Get fast results and take fast action.

Two survey questions: NPS Survey: "How likely are you to recommend us to others?" Customer Satisfaction Survey: "How would you rate your overall experience with us?" Both surveys are powered by Gojiberry, representing structured customer feedback collection.

Confident, unbiased feedback

Gojiberry’s surveys were designed by user research experts to encourage best practices and to minimize bias. We’ve thought of how to word your questions, how much incentive to give, and more, so that you don’t have to.
Gather valuable and actionable insights around customer satisfaction, so you can make improvements with confidence.

A pie chart representing data insights, connected to Slack, Gorgias, and other platforms, indicating integration with customer support and communication tools.

Automated flows to address feedback

Integrate your survey results with internal tracking tools such as Slack or Gorgias. Notify your team when receiving negative scores or responses, so you can follow up quickly with great customer support and win back their trust.

A dashboard showing an average Net Promoter Score (NPS) of 54, with a benchmark of 62. A scale categorizes scores into Needs Improvement, Good, Great, and Excellent. Below, an explanation of how NPS is calculated is provided.

Easy to understand results

No more complicated reports with unclear results. Our simple charts are easy to understand and easy to export to share with the rest of your customer support team!

Features

Post-purchase survey

Get high response rates while user attention is high, while avoiding adding any steps to your product discovery or checkout flows prior to purchase.

In-store widget survey

Get high context responses at the right moment with targeted display settings. Ask the right questions at the right time.

Sendable survey link

Run polls on SNS, include in follow up emails to track satisfaction, or insert QR printouts into your packaging for product feedback. A flexible way to gather insights.

Full localization

Fully localize your surveys to any language, and display them according to the shop language your users are on.

Text customization

All texts on all survey screens are customizable, so you can match the tone of your brand and fit your unique circumstances.

Whitelabeling

Make your surveys your own and remove Gojiberry branding.

Segmentation

Get the right insights from the right customers for deeper, more contextual analyses.

3rd party integrations

Integrate with any 3rd party app through Shopify Flow for personalized marketing automations, sending rewards, internal tracking, and more.

CSV export

Download your full response data set so you can dive in using your favorite analysis tools and share with the rest of your team.

Coupon incentives

Flexible incentive options so you can increase response rates while creating opportunities for repeat purchasers.

Image in options

Gather feedback on new product designs before investing for confident, data-driven product development.

Randomize option order

Follow user research best practices for unbiased survey results.

Mobile first design

Designed with your end user top of mind, Gojiberry surveys have minimal steps and look great on mobile.

Full Customer Support

Our team relies on your feedback and are dedicated to smooth communication and giving you the best experience possible.

See what our customers have been saying

After installing Gojiberry, it has become an essential tool for us. The platform is evolving really quickly, and they are adding new features almost every month. I’m excited to see how this product will evolve.
We got the survey set up quickly and easily. We’re using Gojiberry to look into improving our purchase flow and we’re getting invaluable insights from it. We’ve tried a couple other tools, but the response rate for Gojiberry’s survey is one of the the highest we’ve seen, which was one of our main concerns when looking into which app to install. Given its cost-and-return, you should definitely give it a try.

I installed this app because I wanted to run a post-purchase survey for my customers, to see how they are coming across my website. Before installing it I was sending emails to each customer to ask this question, but I've found the app makes it much easier for them to reply right away with the click of a button! (Higher conversion rate and more insight for me).
Definitely recommend this app for any e-commerce store owner, it's also very intuitive and easy to set up and use - and it has a good insights view where you can see all your responses by user as well as in summary-form.
I haven't used the 'interviews' functionality as yet, but will trial it in the future.

I recently installed Gojiberry because I wanted to learn more about my customers and I'm very happy with the results. With the post-purchase survey I can just let it run and automatically gather customer feedback without needing to do anymore work.The installation was very straight-forward and low-effort. I didn't have to code anything, and their survey preview was clear in what my customers would experience (i.e. no negative impact on purchase flow). The survey is well designed - both visually appealing and matching my website, and not requiring any coupon incentives because it doesn't require any effort from my customers.I knew using customer feedback was important, but when I needed help knowing what feedback I should be gathering their customer support were super helpful. I wanted to improve the effectiveness of my marketing, and they taught me about simply asking "Where did you hear about us?" to get more accurate purchase attribution data. They were right on - I didn't realize how off my Google Analytics data was!Their customer support was fast and friendly and greatly appreciated! For everyone out there figuring out what needs improvement in their Shopify store, I highly recommend using Gojiberry!!

Wonderful application. Survey submission is one click for customers, rather than click an option then click submit. This makes is superior to other options we have found, and is the reason we have gone with this application.

We have used Gojiberry now for about a month now and all we can say is... this app has been incredible! It has helped us understand our customers better than ever before.The team has been friendly and helpful.10/10 recommend!

Success Stories

"With Gojiberry’s real-time customer insights, we saved over $80,000 in unsold inventory and now produce only what our customers truly want. It’s been a game-changer for our business."

Tyler McCombs, Founder and CEO of Devon + Lang

"Gojiberry’s post-purchase surveys transformed how we understand our customers. We discovered that word-of-mouth was one of the a key drivers, and now use this data to refine our marketing strategy. It’s a must-have tool for any solopreneur."

Zizi Zuo, Founder of Future Fusion Online

"By implementing marketing strategies and improving the brand based on the real voices of customers, you can achieve unprecedented growth."

Yamanouchi from Choomia

Turn happy customers into loyal advocates

Learn what makes your customers happy, and what motivates your customers to choose you over your competition. Find opportunities to deliver more value in order to grow your business.