After installing Gojiberry, it has become an essential tool for us. The platform is evolving really quickly, and they are adding new features almost every month. I’m excited to see how this product will evolve. We got the survey set up quickly and easily. We’re using Gojiberry to look into improving our purchase flow and we’re getting invaluable insights from it. We’ve tried a couple other tools, but the response rate for Gojiberry’s survey is one of the the highest we’ve seen, which was one of our main concerns when looking into which app to install. Given its cost-and-return, you should definitely give it a try.
I installed this app because I wanted to run a post-purchase survey for my customers, to see how they are coming across my website. Before installing it I was sending emails to each customer to ask this question, but I've found the app makes it much easier for them to reply right away with the click of a button! (Higher conversion rate and more insight for me). Definitely recommend this app for any e-commerce store owner, it's also very intuitive and easy to set up and use - and it has a good insights view where you can see all your responses by user as well as in summary-form. I haven't used the 'interviews' functionality as yet, but will trial it in the future.
I recently installed Gojiberry because I wanted to learn more about my customers and I'm very happy with the results. With the post-purchase survey I can just let it run and automatically gather customer feedback without needing to do anymore work.The installation was very straight-forward and low-effort. I didn't have to code anything, and their survey preview was clear in what my customers would experience (i.e. no negative impact on purchase flow). The survey is well designed - both visually appealing and matching my website, and not requiring any coupon incentives because it doesn't require any effort from my customers.I knew using customer feedback was important, but when I needed help knowing what feedback I should be gathering their customer support were super helpful. I wanted to improve the effectiveness of my marketing, and they taught me about simply asking "Where did you hear about us?" to get more accurate purchase attribution data. They were right on - I didn't realize how off my Google Analytics data was!Their customer support was fast and friendly and greatly appreciated! For everyone out there figuring out what needs improvement in their Shopify store, I highly recommend using Gojiberry!!
Wonderful application. Survey submission is one click for customers, rather than click an option then click submit. This makes is superior to other options we have found, and is the reason we have gone with this application.
We have used Gojiberry now for about a month now and all we can say is... this app has been incredible! It has helped us understand our customers better than ever before.The team has been friendly and helpful.10/10 recommend!
We made many intuitive survey templates that take only 1 minute to setup! No code required. Setup NPS survey, marketing attribution, customer statisfaction survey in just a few clicks. Save valuable time and money by working on what truly matters to your customers.
Boost Conversions with Gojiberry's Pre-Purchase Surveys!
With the new pre-purchase surveys, you can gain insights from your visitors before they buy. Easily add pre-checkout surveys to your Shopify store using in-store widgets or share them via links or QR codes. Understand customer preferences, capture lost traffic, and optimize your marketing strategies to boost conversions.
Get up to 50% survey response rate
Get up to 5x survey response rate and encourage repeat purchases with coupon codes. Automatically distribute coupons as a reward for answering longer surveys.
One of the best Shopify apps for survey localization
Customize your survey into any language translation of your choice. Our full UI customization allows you to translate and customize your post-purchase survey everywhere, even down to the button texts.
White Label Your Surveys
We understand the importance of brand consistency. That's why our Gojiberry Plus plan includes an exclusive white labeling feature. With this option, you can seamlessly integrate your surveys into your brand by hiding the Gojiberry logo.
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